Receptionist/Contractor Care (6 month FTC)

Job Title: Receptionist/Contractor Care (6 month FTC)

Location: Boscombe Down

Company: QinetiQ

Salary: In-line with experience + Bonus + Benefits

QinetiQ is currently offering an exciting opportunity to become a Receptionist/Contractor Care Administrator. This is an amazing opportunity to come into the business from Receoption duties, coordination, health and safety or administrative backgrounds to pursue a career within a leading global defence organisation.

What will I be doing?

• Perform daily checks to ensure contractors are booked onto site in advance with all required detail provided.
• Contact contractor hosts and escorts to ensure site access rules are upheld at all times
• Maintain a range of records, entering, collating and organising data using standard methods to assist with data analysis.
• Provide reception service and assistance to, internal and external customers
• Manage a large volume of calls and emails
• Administration of complex visitor bookings, including contractors, VIP’s and groups
• Provide support to groups of visitors, i.e. booking onto site, using standard procedures and in line with health and safety and security requirements
• Assist with the booking rooms, organising events, catering and resources for meetings.
• Photocopying, printing, shredding etc. in accordance with health and safety instructions.
• Provide holiday/sickness cover for other members of Business Support team as required across the site operations function.
• Provide additional support to HoS and The BCE Site Operations Function as required
• Produce all hard passes for Contractors, QinetiQ staff, permanent contractors and resident lodgers in line with guidance from Site office and Security.

What do I need?

• Demonstrate understanding of the principles of Contractor Control
• Demonstrate understanding of the concepts of Reception and customer services
• Uphold the site security requirements in relation to contractors, site visitors and guests as the first line of defence for security compliance
• Act as the face of BCE for all visitors to site and ensure an exceptional visitors experience whilst in reception
• Identify issues within own remit and use standard practice to resolve where appropriate.
• Communicate and exchanges information using tact and diplomacy
• Ensure a prompt and polite service for all contractors and visitors whist maintaining site access requirements and ensuring a positive customer experience.

Essential

• Experience in a customer facing role, contractor control or reception environment
• Demonstrable business administration experience equivalent to NVQ Level 3  

Desirable

• Business admin or customer service qualification to NVQ Level 3
• Security clearance a distinct advantage

Please note that all applicants must be eligible for SC clearance as a minimum.

UKSV National Security Vetting Solution: guidance for applicants - GOV.UK (www.gov.uk)

Why join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

You’ll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in an diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Read more about our diverse and inclusive workplace culture here.  

Joining QinetiQ offers you an opportunity to work on a broad range of interesting defence-based projects with vast career progression across a global organisation in addition to competitive personal and professional benefits.  You’ll receive a highly competitive salary and benefits package: our basic salaries are very attractive as we constantly review what’s happening in the market. The range of benefits that we offer include, adaptive and flexible working, generous holiday entitlements, Health Cash Plan, Private Medical Insurance and Dental Insurance and much more. 

About QinetiQ

As a company of over 6,000 dedicated professionals, we are a world-centre of excellence in research and development and act as a catalyst for fast-track innovation, offering outstanding experimentation facilities, and technical, engineering and scientific expertise. QinetiQ is made up of dedicated experts in defence, aerospace, security and related markets, all working together to explore new ways of protecting what matters most. Being part of QinetiQ means being central to the safety and security of the world around us. Partnering with our customers, we help to save lives; reduce risks to society; and maintain the global infrastructure on which we all depend. Come and find out how you can play a role.

Please note that many roles in QinetiQ are subject to national security vetting. Applicants that already hold the appropriate level of vetting may be able to transfer it upon appointment, subject to approval. A number of roles are also subject to restrictions on access to information that mean factors such as nationality, previous nationalities held and the country in which you were born may have an effect on the roles that you can be employed in.