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Date: 23-Jun-2022

Location: Farnborough, England, GB

Company: QinetiQ

Role Purpose

As a member of Business Administration Services (BAS) and the Virtual Administration Service undertake a range of administrative duties across the business following processes and procedures with limited guidance and supervision.


Key Accountabilities

  • Supports the delivery of  a high  quality administrative support service to the business with limited supervision and guidance and works within clearly defined procedures.
  • Resolves standard queries escalating more complex issues to a senior member of the team.
  • Supports delivery of a high standard of customer service communicating with tact and diplomacy at all times, taking accurate messages and passing them on to the appropriate person in a timely manner.
  • Supports the effectiveness of the BAS team by identifying and communicating improvement opportunities within own role and tasks and assists with change/improvement projects and activities.
  • Supports resilience across the BAS team by learning new skills and tools and providing administrative/reception support where and when required as determined by the Team Leader.
  • Participate and support a smooth transition to the new organisational model.
  • Produce Work Instructions for new tasks  and ensure these are filed under the correct BAS Service Work Instructions Folders

Key Capabilities/Knowledge

  • Ability to communicate confidently with a range of people
  • Ability to work within procedures with limited supervision and guidance
  • Good working knowledge of all Microsoft Office applications including SharePoint
  • Good organisational skills with the ability to multi-task
  • Knowledge of Ariba and the QQ purchasing process
  • Understanding of information classification in accordance with MOD policies and control of off-site movements.
  • Awareness and understanding of Project Lifecycles

Experience & Qualifications


  • Demonstrable business administration experience equivalent to NVQ Level 3

Role specific tasks – Virtual Administration Service

Provide support to the Virtual Administration Service delivering planned or requested activity which will depend on the requirements of the individual task but will typically include some of the following:

Note taking – provide virtual support to regulatory meetings e.g. HR grievance meetings
Meet Supporting - assist with large customer visits/events - support booking in, liaison with security, organise rooms, refreshments and any other appropriate activities required to ensure a successful event
Mailbox Management - provide support to customer mailboxes monitoring emails, action, respond or escalate as appropriate
Database Management  - maintaining and updating information on customer databases
Purchasing -either using Ariba or a purchasing card following company procedures
Support a range of information management tasks i.e. ePDR and e3PDR Mustering
Document Management  - should have at least a Basic/Intermediate level of the Word/Excel to support tasks which could include but not exclusive, formatting documents, proof reading, making spreadsheets etc
Support VAS Senior Administrator to create, keep up-to-date various Work Instructions
Reception  - provide resilience for Reception as required
Support to requests via the on-line Service Catalogue tool by:
Monitoring, undertaking and responding to task requests in a timely manner
Complete tasks with minimal supervision, escalating queries where appropriate


Please note that all applicants must be eligible for SC clearance as a minimum.

UKSV National Security Vetting Solution: guidance for applicants - GOV.UK (

Why join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

You’ll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in an diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Read more about our diverse and inclusive workplace culture here.  

Joining QinetiQ offers you an opportunity to work on a broad range of interesting defence-based projects with vast career progression across a global organisation in addition to competitive personal and professional benefits.  You’ll receive a highly competitive salary and benefits package: our basic salaries are very attractive as we constantly review what’s happening in the market. The range of benefits that we offer include, adaptive and flexible working, generous holiday entitlements, Health Cash Plan, Private Medical Insurance and Dental Insurance and much more. 

About QinetiQ

As a company of over 6,000 dedicated professionals, we are a world-centre of excellence in research and development and act as a catalyst for fast-track innovation, offering outstanding experimentation facilities, and technical, engineering and scientific expertise. QinetiQ is made up of dedicated experts in defence, aerospace, security and related markets, all working together to explore new ways of protecting what matters most. Being part of QinetiQ means being central to the safety and security of the world around us. Partnering with our customers, we help to save lives; reduce risks to society; and maintain the global infrastructure on which we all depend. Come and find out how you can play a role.

Please note that many roles in QinetiQ are subject to national security vetting. Applicants that already hold the appropriate level of vetting may be able to transfer it upon appointment, subject to approval. A number of roles are also subject to restrictions on access to information that mean factors such as nationality, previous nationalities held and the country in which you were born may have an effect on the roles that you can be employed in.