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Senior Employee Services Administrator - Vetting

Date: 26-Jun-2022

Location: Farnborough, England, GB

Company: QinetiQ

Role Purpose 

To deliver a high level of customer service and supervise the ES security clearance team on a day to day basis, providing a service to QinetiQ, its contractors and tenants for security clearances and site access administration and together with the Team Lead be responsible for ensuring a high level of customer service for Security clearance requests, these requests will be received via phone, email or in person.   To train, guide and support their team as required.

 

Key Accountabilities

  1. To provide Vetting customer support via phone, email and in person maintaining a high degree of customer service at all times.
  2. Ensure compliance with organisation policies, procedures and work instructions.
  3. When required, take ownership of specific customer cases and be proactive when in finding a solution.
  4. To be the escalation point within the team of administrators, and if need to initiate further escalation procedures.
  5. Liaise with third parties if required.
  6. Provide expertise in Vetting administration practices.
  7. Delivers customer services based outputs to a high standard managing and completing tasks, by using own initiative.
  8. Supports the development of other team members by giving guidance and training on Vetting admin and acting as the first point of contact for the Level 1 Administrators.
  9. Resolves queries using judgement based on analysis of information and knowledge and experience of processes and services.
  10. Delivers agreed additional services across the business in line with needs as determined by the Team Leader.
  11. Supports the effectiveness of the Employee Services team by proactively seeking areas for continuous improvement, implementing improvements as well as supporting others with CI activities

    Key Capabilities/Knowledge
  • Attention to detail.
  • Strong interpersonal and communication skills.
  • Ability to communicate confidently with people at all levels.
  • Ability to use own initiative in non-standard situations without supervision.
  • Competent in the use of a range of Microsoft Office applications and information systems.
  • Good organisational skills with the ability to multi-task.
  • Able to make decisions based on own knowledge and experience.
  • Ability to train others.
  • Proven track record in helping to identify best practice and delivering improved organisational efficiency.
  • An ability to work under time constraints
  • Ability to prioritise & deliver accurate results to tight deadlines
  • Provide accurate information to all stakeholders
  • An ability to work under pressure
  • An ability to challenge and negotiate when confronted with problematic situations
  • Ability to train others

    Experience & Qualifications
  • Good general education e.g. GCSE (or equivalent)
  • Communicate effectively in English
  • Have a strong understanding of QinetiQ and HMG security processes related to clearances, site access and general security.
  • Excellent communicator
  • Calm under pressure.
  • Must have a proactive approach
  • Experience working in a customer service or administration role
  • Proficient in Microsoft Word, Excel, Access and PowerPoint

 

 

Please note that all applicants must be eligible for SC clearance as a minimum.

UKSV National Security Vetting Solution: guidance for applicants - GOV.UK (www.gov.uk)

 

 

Why join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

You’ll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in an diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Read more about our diverse and inclusive workplace culture here.  

Joining QinetiQ offers you an opportunity to work on a broad range of interesting defence-based projects with vast career progression across a global organisation in addition to competitive personal and professional benefits.  You’ll receive a highly competitive salary and benefits package: our basic salaries are very attractive as we constantly review what’s happening in the market. The range of benefits that we offer include, adaptive and flexible working, generous holiday entitlements, Health Cash Plan, Private Medical Insurance and Dental Insurance and much more. 

About QinetiQ

As a company of over 6,000 dedicated professionals, we are a world-centre of excellence in research and development and act as a catalyst for fast-track innovation, offering outstanding experimentation facilities, and technical, engineering and scientific expertise. QinetiQ is made up of dedicated experts in defence, aerospace, security and related markets, all working together to explore new ways of protecting what matters most. Being part of QinetiQ means being central to the safety and security of the world around us. Partnering with our customers, we help to save lives; reduce risks to society; and maintain the global infrastructure on which we all depend. Come and find out how you can play a role.

Please note that many roles in QinetiQ are subject to national security vetting. Applicants that already hold the appropriate level of vetting may be able to transfer it upon appointment, subject to approval. A number of roles are also subject to restrictions on access to information that mean factors such as nationality, previous nationalities held and the country in which you were born may have an effect on the roles that you can be employed in.