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Senior Systems Specialist

Date: 20-Sep-2022

Location: Farnborough, England, GB

Company: QinetiQ

Role Purpose

As a member of the UK Shared Services team, provide support and expertise to the Service Management function. Delivering planned or requested activities which will depend on the requirements of the individual task in order to effectively deliver high quality services to our customers.

Including but not limited to:

  • To provide support to IT and business teams in the design, development, implementation and management of any new corporate applications or systems in their area of responsibility, including any interfaces or integrations with other systems and to ensure related elements (e.g. underlying architecture, DBs etc.) are in support and patched as appropriate
  • To monitor the performance and integrity of relevant systems
  • To lead Tier 3 service management support to tickets that are raised by the IT help-desk in response to user issues
  • To provide subject matter expertise for the lifecycle management of the systems for project and BAU delivery
  • To provide Tier 3 support to the wider business for relevant systems, and act as 3rd party Tier 4 escalation point of contact for incidents and changes.
  • To support the development of reporting, system training material and documentation of system enhancements.
  • To own and maintain relevant system configuration documentation, including tracking of changes through test and production environments, and ensure it is locatable and accessible.
  • To consult with business stakeholders and other systems specialists to configure and maintain relevant systems.
  • To provide training or coaching to others in system support role, including power/super users of the applications, and support training for end users as required.
  • To support the principal system specialists with requests for internal/external audit of processes and systems, or data analysis.
  • To hold responsibility for planning and delivery of testing for application development and enhancement, including designing and executing test scripts, and ensuring results are documented and stored.
  • To manage system data model and master data ensuring coordination with other QinetiQ systems
  • To ensure BAU operation of corporate systems in their area of responsibility, including interactions with any interfaces or integrations with other systems.
  • To ensure formal change control processes are followed and service improvements are safely and securely executed into the environment, checking for cross functional dependencies and impacts.


Key Accountabilities

  1. Autonomy - To deliver a high quality business service by interpreting knowledge of policy framework.
  2. Resolution/Escalation of Queries – To resolve a wide range of complex queries and support others with the resolution of more complex issues.
  3. Communication/ Collaboration - To deliver a high standard of communication to establish relationships with senior stakeholders in order to create collaborative working environments to deliver effective UKSS business.
  4. Continuous Improvement - To utilise functional expertise in order to identify, lead and support their teams in continuous improvement activities.
  5. Resilience - To be aware of strategic influences within the wider business in order to support the capability and competency within their functional area so that future customer demands are met in order to ensure resilience.
  6. Professional Development – To represent/share the latest wider industry best practises with colleagues and a personal commitment to professional/ technical development.


Key Capabilities/Knowledge

  • Refer to core UKBS QinetiQ Competency Framework (for the minimum required Business, Personal, Leadership competencies for this role) & the relevant Technical Competency Framework per service area for any additional technical requirements for this role
  • Highly IT literate, with in depth knowledge of ERP and corporate business IT systems
  • Familiarity with SAP and other relevant corporate systems/applications
  • Apply detailed knowledge of IT/application delivery methodologies
  • Ability to set and manage priorities judiciously
  • Excellent interpersonal, written and oral communication skills
  • Exceptionally self-motivated and directed
  • Superior analytical, evaluative, and problem-solving abilities
  • Thorough, disciplined and detail focused
  • Able to adapt pace of delivery to meet business requirements. 
  • Can learn new skills and knowledge.  Picks up on technical and business challenges quickly.
  • Highly customer focused and concerned with meeting and exceeding customer expectations.


Experience & Qualifications

  • Extensive (5+ years) experience of corporate, business & ERP/IT systems in their area of operational/portfolio responsibility
  • Proven track record of working with internal and external teams on deployment and development of new systems, solutions and functionality
  • A Technical Degree (Computer Science, Maths, Engineering or equivalent), and/or 5+ years relevant technical experience
  • Must hold SC Security Clearance or be suitable to obtain it
  • To have experience working with internal and external teams on deployment of new systems and functionality
  • Ability to engage with a cross-section of stakeholders, both technical and non-technical.
  • An ability to make recommendations in the context of wider business requirements such as efficiency, resilience and confidence.
  • Awareness and understanding of IT & Corporate systems and solutions, current trends and emerging technologies



Why join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

You’ll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in an diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Read more about our diverse and inclusive workplace culture here.  

Joining QinetiQ offers you an opportunity to work on a broad range of interesting defence-based projects with vast career progression across a global organisation in addition to competitive personal and professional benefits.  You’ll receive a highly competitive salary and benefits package: our basic salaries are very attractive as we constantly review what’s happening in the market. The range of benefits that we offer include, adaptive and flexible working, generous holiday entitlements, Health Cash Plan, Private Medical Insurance and Dental Insurance and much more. 

About QinetiQ

As a company of over 6,000 dedicated professionals, we are a world-centre of excellence in research and development and act as a catalyst for fast-track innovation, offering outstanding experimentation facilities, and technical, engineering and scientific expertise. QinetiQ is made up of dedicated experts in defence, aerospace, security and related markets, all working together to explore new ways of protecting what matters most. Being part of QinetiQ means being central to the safety and security of the world around us. Partnering with our customers, we help to save lives; reduce risks to society; and maintain the global infrastructure on which we all depend. Come and find out how you can play a role.

Please note that many roles in QinetiQ are subject to national security vetting. Applicants that already hold the appropriate level of vetting may be able to transfer it upon appointment, subject to approval. A number of roles are also subject to restrictions on access to information that mean factors such as nationality, previous nationalities held and the country in which you were born may have an effect on the roles that you can be employed in.