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IT Technical Support Specialist

Date: Jul 27, 2022

Location: Franklin, Massachusetts, US

Company: QinetiQ

Who Are We?

We are a world-class team of professionals who deliver next generation technology and products in robotic and autonomous platforms, ground, soldier, and maritime systems in 50+ locations world-wide. Much of our work contributes to innovative research in the fields of sensor science, signal processing, data fusion, artificial intelligence (AI), machine learning (ML), and augmented reality (AR).

QinetiQ Inc.’s dedicated experts in defense, aerospace, security, and related fields all work together to explore new ways of protecting the American Warfighter, Security Forces, and Allies. Being a part of QinetiQ Inc. means being central to the safety and security of the world around us. Partnering with our customers, we help save lives; reduce risks to society; and maintain the global infrastructure on which we all depend. 

Why Join QinetiQ Inc.?

If you have the courage to take on a wide variety of complex challenges, then you will experience a unique working environment where innovative teams blend different perspectives, disciplines, and technologies to discover new ways of solving complex problems.  In our diverse and inclusive environment, you can be authentic, feel valued, be respected, and realize your full potential. QinetiQ Inc. will support you with workplace flexibility, a commitment to the health and well-being of you and your family and provide opportunities to work with a purpose. We are committed to supporting your success in both your professional and personal lives.

QinetiQ is seeking a highly motivated Service Desk Analyst with strong system administration, PC technician and problem solving skills to serve as a key member of our IT team providing support in the following areas:


  • Administering Windows based servers/domains, LAN/WAN IP networks, digital & VoIP telephony systems, data backups, and Windows clients. 
  • Maintain/enforce computer/network usage policies.
  • Administer to users/devices/systems/networks at QinetiQ's US locations.
  • Support the smooth running, maintenance, and upgrade of QinetiQ's servers. 


To Land This Job, You Need:


  • 3-5 years' experience as a Service Desk Analyst and/or PC Technician.
  • Proficiency administering Windows Clients.
  • Proficiency with a variety of PC Technician tasks.
  • Proficiency administering LAN/WAN IP networks.
  • Strong troubleshooting and debugging skills.
  • Proficiency administering Windows systems.
  • Excellent written and verbal communication.
  • At least 1 CompTIA  certification.
  • Experience supporting digital and VoIP telephony systems.


Job Type:  Full Time

Clearance Level Must Be Able to Obtain:

DOD Secret




No One Has Time for Long Job Applications!

We completely understand, that is why we have made the application process easy. We promise. This will be simple.


If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process, please send an e-mail to or call (540) 658-2720 Opt. 4 and let us know the nature of your request and contact information.

QinetiQ Inc. is an Equal Opportunity/Affirmative Action employer. All Qualified Applicants will receive equal consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.