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Director of Digital Employee Experience

Date: Sep 8, 2022

Location: Lorton, Virginia, US

Company: QinetiQ

Who Are We?

We are a world-class team of professionals who deliver next generation technology and products in robotic and autonomous platforms, ground, soldier, and maritime systems in 50+ locations world-wide. Much of our work contributes to innovative research in the fields of sensor science, signal processing, data fusion, artificial intelligence (AI), machine learning (ML), and augmented reality (AR).

QinetiQ Inc.’s dedicated experts in defense, aerospace, security, and related fields all work together to explore new ways of protecting the American Warfighter, Security Forces, and Allies. Being a part of QinetiQ Inc. means being central to the safety and security of the world around us. Partnering with our customers, we help save lives; reduce risks to society; and maintain the global infrastructure on which we all depend. 

Why Join QinetiQ Inc.?

If you have the courage to take on a wide variety of complex challenges, then you will experience a unique working environment where innovative teams blend different perspectives, disciplines, and technologies to discover new ways of solving complex problems.  In our diverse and inclusive environment, you can be authentic, feel valued, be respected, and realize your full potential. QinetiQ Inc. will support you with workplace flexibility, a commitment to the health and well-being of you and your family and provide opportunities to work with a purpose. We are committed to supporting your success in both your professional and personal lives.
 

The Director of Digital Employee Experience will report directly to the Vice President of Business Operations. This new position will serve as a trusted advisor to other technical leaders and business executives and will own the Digital Experience for QinetiQ US employees.

 

This role has full charter for IT operations, digital employee experience including enterprise applications, digital solutions, mobility, real-time collaboration, network, data centers, the IT Help Desk, and VIP support.  A main focus will be on creating a work environment that enables employees to have the IT tools they need to be most effective in their roles.

 

We are looking for someone to take accountability for materially improving employee sentiment on our company’s processes and tools as measured by surveys and ticketing KPIs. The perfect candidate for this role has held a similar position for government contractor and has experience leading a large organization overseeing IT Operations and employee experience.

 

Your Contribution to the Mission:

 

 

  • Manage enterprise applications, enable strong partnerships, and ensure quarterly reviews and active vendor governance
  • Develop collaboration tools strategy in conjunction with business and technical teams
  • Understand the varying personas QinetiQ US employees and contractors and ensure productive IT user experiences tailored or each
  • Ensure pulse surveying and stakeholder feedback mechanisms and take accountability for materially improving employee sentiment on our company’s processes and tools
  • Ensure stability and performance of company network and data centers, and assist in the transition to Cloud
  • Develop  KPIs to ensure that new employees and contractors are productive on day 1 and enterprise tools are achieving results for employees
  • Drive hyper automation of support requests to reduce resolution turnaround time, improve
  • Oversee end user device fleet and ensure proper maintenance and support
  • Reduce IT Help Desk ticket volume through proactive work to decrease user issues and improve user training and related IT knowledge
  • Develop, implement and monitor SLAs and metrics, and holds the team accountable to high quality standards and customer satisfaction. High attention to detail and strong analytical skills
  • Serve as primary point of contact during major issues and outages acting as conduit between Business and leadership team providing information as well as leading the team to swift resolution 
  • Deliver on portfolio investments and ensure business value/outcomes are realized based on prioritized business needs
  • Manage and lead international team through thoughtful performance management and individualized career development plans based on individual needs and corporate strategy
  • Ensure necessary business processes are documented and business ownership is available for projects and ongoing compliance activities
  • Manage cost center and innovation investments and drive for “cost to serve” efficiencies

 

To Land this Job, You Need:

  • Domain Expertise:  IT operational experience including everything from provisioning, infrastructure, collaboration tools, enterprise applications, and end user devices.
  • User Experience: Strong UI/UX oversight and design thinking skills; considers the employee experience above everything else.
  • Business Partnership: A trusted advisor to leaders within business functions and with digital leadership team peers. Partners with senior business leadership to support their employee digital needs.
  • Strategic mindset with the ability to execute: Defines and delivers against strategy, implements automation, improves user experience and drives for operational efficiencies to obtain measurable business value.
  • IT as a Business Value Driver: Supports the ongoing development, coordination, and execution of the integrated IT strategy including labor, investment choices, organizational priorities, and scorecards and dashboards as well as ensures governance.
  • Delivers on Technology Strategy: Sees Information Technology as a competitive advantage and understands the value drivers of the business and ensures IT solutions are scalable/provide efficiencies. Delivers scalable and flexible solutions to meet unanticipated business demand. Continuously invests in innovation to incubate new opportunities requested by business partners in support of the Strategic Technology Council investment and make value-based decisions through careful consideration of technology investments and their associated business benefit. 
  • Manage Complexity and Drive for Standardization: Synthesizes business needs and challenges presented by multiple competing capabilities. Makes sound and timely decisions based on corporate needs while enforcing technology standards. 
  • Leadership: Proven ability to build, develop, and lead teams and rally organization around the vision.
     

 

 

No One Has Time for Long Job Applications!

We completely understand, that is why we have made the application process easy. We promise. This will be simple.

Accessibility/Accommodation:

If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process, please send an e-mail to staffing@us.QinetiQ.com or call (540) 658-2720 Opt. 4 and let us know the nature of your request and contact information.

QinetiQ Inc. is an Equal Opportunity/Affirmative Action employer. All Qualified Applicants will receive equal consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.