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Business Performance Manager

Date: 25-Nov-2022

Location: Malvern, England, GB

Company: QinetiQ

Role Purpose

The primary role of the Business Performance Manager is the performance of business delivery in support of the Technology Solutions business. Driving to achieve accurate forecast and delivery of performance metrics including orders, revenue, cash and profit targets, customer satisfaction and delivery performance. Focus will also be on delivery and cash milestones, resourcing and people development.


Key Accountabilities

  • Proactively identify continuous improvements in the approach and processes related to Technology Solutions financial, demand and performance forecasting, identifying inherent systematic issues and amending processes to streamline, in conjunction with the PMO and wider BPM community (to maximise consistency).
  • Support the Technology Solutions business to ensure that cost control is delivered in accordance to strategy, budget and business expectations.
  • Manage the accuracy of the Technology Solutions C4C data. Help monitor for accuracy and look for guidance from Business Leadership and Stakeholders (including BD) to update as needed.
  • Coordinate the Technology Solutions resource demand signal, ensuring inputs are captured from all business areas (projects, products, service, business winning etc) and fed into the monthly demand cycle.
  • Monitor and report to the Technology Solutions leadership team on performance metrics on a regular basis including:
    • Actual profit reporting on time and materials contracts (comparing billing values vs cost) on a monthly basis;
    • Spend against work at risk limits on a weekly basis;
    • Actual cost in month versus forecast, including % complete on a weekly basis;
    • Business Development code bookings on a monthly basis;
    • Resource demand versus actuals (also attending demand reviews and coordinating Technology Solutions response) on a monthly basis;
    • Customer satisfaction responses.
  • Identify performance improvements and corrective actions based on the business performance metrics.
  • Support ad-hoc data collection and manipulation as required by the Technology Solutions leadership team
  • Manage the Developed Vetting (DV) pipeline and secure facilities, including supporting issue resolution and managing accreditor actions related to the secure facilities.
  • Ownership of the monthly business reporting cycle within Technology Solutions, highlighting key financial and business performance to senior management and preparing inputs for business reviews as agreed.
  • Coordinate the Technology Solutions Operational Business Planning and Integrated Strategic Business Planning data inputs, engaging across the business to collate data.


Key Capabilities/Knowledge

  • Integrity; being open, honest and doing the right thing. Keeping promises, admitting when I don’t have the answer and when I have made a mistake.
  • Communication; be a leading influence in the delivery of clear and concise communication.
  • Stakeholder Management; being able to identify, plan and implement actions to positively engage parties with an interest in, or influence over, the business outcomes.
  • Teamwork; being able to create an environment where a group of people with diverse personalities, skills, experiences and perspectives are empowered to collaborate towards a common goal.
  • Finance and Data Management; able to collate, analyse and distil complex finance and project performance data into clear information to guide the business on actions to take, identifying trends, issues, systematic failures which cause repeated loss of efficiency.  Development of pragmatic and timely remedies and managing change appropriately’.


Experience and Qualifications

  • Able to analyse and diagnose business problems and translate these into effective and workable solutions.
  • Ability to manipulate and distil complex data to identify actions to deliver improvements to business performance.
  • Project management background and skills.
  • Understanding of business and project finance and key performance metrics.
  • Confident and articulate with well-developed communication, facilitation and presentation skills.
  • Core competencies will include:
  • Attention to Detail, Logical, Flexibility, Professional Image, Pro-Active, Enthusiastic, Conscientious, Customer Centric, Results Driven, Innovative, Engaging.
  • APMP or equivalent level competency base is beneficial in this role.


Why join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

You’ll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in an diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Read more about our diverse and inclusive workplace culture here.  

Joining QinetiQ offers you an opportunity to work on a broad range of interesting defence-based projects with vast career progression across a global organisation in addition to competitive personal and professional benefits.  You’ll receive a highly competitive salary and benefits package: our basic salaries are very attractive as we constantly review what’s happening in the market. The range of benefits that we offer include, adaptive and flexible working, generous holiday entitlements, Health Cash Plan, Private Medical Insurance and Dental Insurance and much more. 

About QinetiQ

As a company of over 6,000 dedicated professionals, we are a world-centre of excellence in research and development and act as a catalyst for fast-track innovation, offering outstanding experimentation facilities, and technical, engineering and scientific expertise. QinetiQ is made up of dedicated experts in defence, aerospace, security and related markets, all working together to explore new ways of protecting what matters most. Being part of QinetiQ means being central to the safety and security of the world around us. Partnering with our customers, we help to save lives; reduce risks to society; and maintain the global infrastructure on which we all depend. Come and find out how you can play a role.

Please note that many roles in QinetiQ are subject to national security vetting. Applicants that already hold the appropriate level of vetting may be able to transfer it upon appointment, subject to approval. A number of roles are also subject to restrictions on access to information that mean factors such as nationality, previous nationalities held and the country in which you were born may have an effect on the roles that you can be employed in.