IT Support Technician

Job Title:         IT Support Technician
Location:         Ashford, Kent + Flexible, Adaptive Working Options
Package:         Competitive Salary + Benefits Package
Role Type:       Full time / Permanent
Role ID:           SF15797

Be part of the QinetiQ journey. Join us as a IT Support Technician at our Ashford site where you will have the opportunity to work within QinetiQ Target Systems (QTS), within our Business Delivery Team.

QTS is a wholly owned subsidiary of QinetiQ Group PLC, specialising in the design and manufacture of a range of state-of-the-art Unmanned Aerial and Surface Target systems, including the world-leading Banshee target. QTS targets are used to enable realistic weapons test and evaluation and operator training in over forty countries worldwide, with QTS providing a complete managed service in over fifteen of these countries.

The Role
Reporting to the IT Manager you will provide support to the QTS IT Services function, delivering planned or requested activities, which will depend on the requirements of the individual task, in order to effectively deliver high quality services to our customers.

Day-to-day duties will include:

• Desktop Support:
  • Produce all support and pre-installation documentation where appropriate.
  • Systems Maintenance.
  • Manage those Reference Facilities that support Systems Maintenance.
  • Respond to escalated incidents and problems and change requests to ensure the timely update of the company's Service Management ticketing system.
• Service Management
  • Manage the company's response to escalated incidents and investigate remedial action and any preventative maintenance requirements regarding future occurrences.
  • Effective Problem Management and support of Continual Service Improvement Planning (CSIP) development and delivery. The production of Root Cause Analysis reporting.
• System Installation:
  • Build, install and configure managed ICT services in line with the company's product set and customer requirements.
  • Manage the technical day to day relationship with internal customer service teams and 3rd party supplier interfaces.
  • 2nd line desktop support to enterprise users.
  • Building and delivery of new desktop/laptop hardware & peripherals.
  • Supporting Audio Video (AV) and Video Conferencing (VC) facilities.
  • Working with and supervising sub-contractors, as required.
  • Fault diagnosis/fix of corporate and standalone PC systems and peripherals.
  • Remotely assist network management teams with “remote hands” for fault diagnosis/fix of the corporate data & voice networks and cabling infrastructure.

Essential experience of the IT Support Technician

• Proven track record in desktop support in an enterprise environment
• Excellent interpersonal, written and oral communication skills
• Excellent analytical, evaluative, and problem-solving abilities
• Audio Visual & Video Conferencing equipment
• PC, laptop and printer hardware repair
• Knowledge of structured Cabling and infrastructure & fault diagnosis
• Service Management Ticketing

Qualifications for the IT Support Technician

• Microsoft Certified IT Professional, M365 Teams Administrator / Azure Fundamentals
• CompTIA A+ or CompTIA Network +
• We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of knowledge and experience then we would like to hear from you.

Please note that all applicants must be eligible for SC clearance as a minimum. UKSV National Security Vetting Solution: guidance for applicants - GOV.UK (www.gov.uk) 

Application Guidance
If you have a disability or need any reasonable adjustments during the application and selection stages, please contact your regional recruiting team in strictest confidence. We’re committed to building an inclusive culture where everyone’s free to thrive. 

Security

Please note that this role is subject to national security vetting.  A number of roles are also subject to restrictions on access to information, which mean factors such as nationality, previous nationalities held and the country in which you were born may affect the roles that you can be employed in. Applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment, subject to approval.

Why Join QinetiQ?
As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

You’ll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture. 

About QinetiQ
As a company of thousands of dedicated professionals, we are a world-centre of excellence in research and development and act as a catalyst for fast-track innovation, offering outstanding experimentation facilities, and technical, engineering and scientific expertise. QinetiQ is made up of dedicated experts in defence, aerospace, security and related markets, all working together to explore new ways of protecting what matters most. Being part of QinetiQ means being central to the safety and security of the world around us. Partnering with our customers, we help to save lives; reduce risks to society; and maintain the global infrastructure on which we all depend. Come and find out how you can play a role.

Security
Please note that many roles in QinetiQ are subject to national security vetting. Applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment, subject to approval. A number of roles are also subject to restrictions on access to information, which mean factors such as nationality, previous nationalities held and the country in which you were born may affect the roles that you can be employed in.

Application Guidance

If you have a disability or need any reasonable adjustments during the application and selection stages, please contact your regional recruiting team in strictest confidence. We’re committed to building an inclusive culture where everyone’s free to thrive.