Automation Architect Technical Lead

Role Purpose:

Reporting to the Group Lead, Automation Services, the Automation Architect will be responsible for leading a team of engineers who develop automation. This will support the transformation towards fully automated service catalog item deployments as part of a wider move to cloud technologies. As an automation architect you will work with the leadership and stakeholders throughout the QinetiQ organisation to design and devlop approaches to automating business process. Workload will be a mix of project support, continual process improvement and platform maintenance.

Key Accountabilities:

• The senior technical expert for projects that require automation support or changes
• Accountable for advisory and implementation expertise for all automation implementations across QinetiQ. 
• Accountable for automation solution design and architecture
• Delivering the solutions and architecture for complex automation that traverses multiple networks, security classifications and platforms across the QQ estate
• Design, review and approve low and high level design (LLD & HLD) solutions and supporting artefacts
• Accountable for defining functional and non-functional requirements for automation across the project portfolio.
• Responsible for the prioritisation and scheduling of work for the automation engineers
• Accountable for automation design, testing, release and implementation processes
• Responsible for Service Request automation implementation by working with the ITSM Technical Lead.
• Accountable for automation product maintenance and patching, including supplier and vendor management
• Accountable for the automation product ownership and roadmap
• Accountable for incidents and problems raised against automation tool/services across our live estate
• Accountable for production and maintenance of operational activities and documentation
• Accountable for production and maintenance of user training materials
• Working with the relevant business functions to ensure automation of common requestable items

Key Capabilities/Knowledge & Experience:

• Solid delivery experience with automation projects, including with Robotic Process Automation, Business Process Management, Service Management Automation (SMA) and Artificial Intelligence solutions
• Managed stakeholders using clear communications and formed strong client relationships
• Knowledge and understanding of how Automation technologies are driving change
• Strong understanding of project management methodologies
• Worked independently and managed multiple task assignments
• Worked within an agile delivery environment; experience/certification in delivering change initiatives in an agile way is a plus
• Delivery managed junior resources both on a project and day-to-day basis, including quality assurance
• Worked effectively within an inclusive team and actively supported the development of individuals and teams, both formally and informally
• Direct hands on experience of automation tools & technologies:
  • SMA
  • RPA
  • AI
  • JSON
  • Powershell / Python etc
• Direct experience of product automation and integration
• Understanding of all enabling functions (HR& FM etc) IT systems complexitites so that this knowledge can be used to support itegration with their functional solutions.
• Experience in other Service Management toolsets (e.g. Cherwell)
• Experience in discovery tools (SCCM)
• Able to analyse technical and non-technical requirements to define solutions.
• Problem solving and innovation.
• Stakeholder engagement.
• Experience of software development lifecycles and methodologies.
• Managing automation services to deliver capacity, performance and availability to defined SLAs.
• Ability to communicate in an open, professional and effective manner both written and verbal
• Flexibility to continually work under changing and different work scenarios.
• Ability or prioritise workload to manage agreed objectives.
• Strong team player with the ability to lead or maintain high team morale.
• Ability to meet deadlines while working under pressure.
• Ability to promptly identify and escalate issues, which may affect the delivery or quality of agreed objectives.
• Pay high attention to detail and quality across all activities.
• Willingness and ability to challenge stakeholders to better understand their needs.

Qualifications:

• Bachelours Degree or equivalent
• ITIL Foundation V4 (Preferred)

Please note that all applicants must be eligible for SC clearance as a minimum.

UKSV National Security Vetting Solution: guidance for applicants - GOV.UK (www.gov.uk)

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Why join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

You’ll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in an diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Read more about our diverse and inclusive workplace culture here.  

Joining QinetiQ offers you an opportunity to work on a broad range of interesting defence-based projects with vast career progression across a global organisation in addition to competitive personal and professional benefits.  You’ll receive a highly competitive salary and benefits package: our basic salaries are very attractive as we constantly review what’s happening in the market. The range of benefits that we offer include, adaptive and flexible working, generous holiday entitlements, Health Cash Plan, Private Medical Insurance and Dental Insurance and much more. 

About QinetiQ

As a company of over 6,000 dedicated professionals, we are a world-centre of excellence in research and development and act as a catalyst for fast-track innovation, offering outstanding experimentation facilities, and technical, engineering and scientific expertise. QinetiQ is made up of dedicated experts in defence, aerospace, security and related markets, all working together to explore new ways of protecting what matters most. Being part of QinetiQ means being central to the safety and security of the world around us. Partnering with our customers, we help to save lives; reduce risks to society; and maintain the global infrastructure on which we all depend. Come and find out how you can play a role.

Please note that many roles in QinetiQ are subject to national security vetting. Applicants that already hold the appropriate level of vetting may be able to transfer it upon appointment, subject to approval. A number of roles are also subject to restrictions on access to information that mean factors such as nationality, previous nationalities held and the country in which you were born may have an effect on the roles that you can be employed in.