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IT Operations Engineer (Desktop)

Date: 26-Jun-2022

Location: Farnborough, England, GB

Company: QinetiQ

We have an opportunity for an  IT Operations Engineer (Desktop) at our Farnborough site.

The role is varied and will include a number of different elements.


Field Support:

  • Manage site surveys and pre-installation discoveries prior to the installation of new managed services.
  • Support pre-sales technical demonstrations as required.
  • Responsible for technical early life support requirements on all new managed services
  • Produce all support and pre-installation documentation where appropriate

Systems Maintenance

  • Manage those Reference Facilities that support Systems Maintenance.
  • Respond to escalated incidents and problems and change requests to ensure the timely update of the company's Service Management ticketing system.
  • Act as the System Design Authority and respond where appropriate to escalated incidents and problems and change requests to ensure the timely update of the company's Service Management ticketing system

Service Management

  • Manage the company's response to escalated incidents and investigate remedial action and any preventative maintenance requirements regarding future occurrences.
  • Effective Problem Management and support of Continual Service Improvement Planning (CSIP) development and delivery. The production of Root Cause Analysis reporting.

System Installation:

  • Build, install and configure managed ICT services in line with the company's product set and customer requirements.
  • Manage the technical day to day relationship with internal customer service teams and 3Prd party supplier interfaces - 2nd & 3rd line desktop support to enterprise users
  • Building and delivery of new desktop/laptop hardware & peripherals
  • Supporting Audio Video (AV) and Video Conferencing (VC) facilities
  • Surveying and quoting for new installations
  • Field data/voice cabinet construction
  • Working with and supervising sub-contractors, as required
  • Corporate mobile devices
  • Managing of the helpdesk call system tickets (Resolve)
  • Management of ITAMS (IT asset management system)
  • Ensure configuration management is maintained.
  • Carry out field Installation Moves and Changes (IMACS) of the voice/data network.
  • Work on IP CCTV & Alarm integrations
  • Fault diagnosis/fix of corporate and standalone PC systems and peripherals
  • Remotely assist network management teams with “remote hands” for fault diagnosis/fix of the corporate data & voice networks and cabling infrastructure.
  • Effective working relationships with operational teams and internal customers
  • Ensuring compliance with QinetiQ policies, procedures and work instructions
  • To undertake other duties as directed by the Team Lead.


Key Skills:

  • Be able to work under pressure.
  • Self Motivating
  • Have concern for excellence and service improvement.
  • Health and safety of self and others
  • Commitment to set, achieve and maintain a high quality service.
  • Problem ownership
  • To be relied upon to take a task through from conception to completion.
  • Shows the commitment and ability to identify and understand the current and future needs of the customer, and be willing to go that ‘extra step’ to ensure the individual customer’s needs are met.
  • Must have the ability to work and communicate well as part of a team and to be able to work on own initiative.
  • Adapts to changing demands and conditions.
  • Willing to keep up-to-date and build upon skill and knowledge base.
  • Takes responsibility for own development and actively pursues learning and development opportunities.
  • Excellent time management skills.
  • Customer focus and vision
  • Drive and determination
  • Planning and organising
  • Coaching of other team members
  • Good problem and analytical skills
  • Flexible approach to working


Equivalent Accreditations and qualifications to include, but not limited to:

  • ITIL V4  foundation certificate
  • CNIT(certified network Infrastructure Technician) or equivalent
  • Microsoft Certified IT Professional or equivalent experience. (MCITP)
  • Comptia Network +
  • Comptia A+


Please note that all applicants must be eligible for SC clearance as a minimum.

UKSV National Security Vetting Solution: guidance for applicants - GOV.UK (


Why join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

You’ll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in an diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Read more about our diverse and inclusive workplace culture here.  

Joining QinetiQ offers you an opportunity to work on a broad range of interesting defence-based projects with vast career progression across a global organisation in addition to competitive personal and professional benefits.  You’ll receive a highly competitive salary and benefits package: our basic salaries are very attractive as we constantly review what’s happening in the market. The range of benefits that we offer include, adaptive and flexible working, generous holiday entitlements, Health Cash Plan, Private Medical Insurance and Dental Insurance and much more. 

About QinetiQ

As a company of over 6,000 dedicated professionals, we are a world-centre of excellence in research and development and act as a catalyst for fast-track innovation, offering outstanding experimentation facilities, and technical, engineering and scientific expertise. QinetiQ is made up of dedicated experts in defence, aerospace, security and related markets, all working together to explore new ways of protecting what matters most. Being part of QinetiQ means being central to the safety and security of the world around us. Partnering with our customers, we help to save lives; reduce risks to society; and maintain the global infrastructure on which we all depend. Come and find out how you can play a role.

Please note that many roles in QinetiQ are subject to national security vetting. Applicants that already hold the appropriate level of vetting may be able to transfer it upon appointment, subject to approval. A number of roles are also subject to restrictions on access to information that mean factors such as nationality, previous nationalities held and the country in which you were born may have an effect on the roles that you can be employed in.