Title:  Inzpire - User Requirements Manager

Inzpire's award-winning Mission Systems Division delivers some of the world’s most advanced aviation IT systems from our office in Lincoln.  As a result of our continued success and business expansion, we are delighted to offer this opportunity for a User Requirements Manager to support our exciting and ever-growing range of mission support systems.

As a User Requirements Manager, you will be responsible for supporting our UK and overseas customers, understanding their challenges and engaging with them to support their emerging requirements.  You will also provide key inputs into the development of our future systems through both your subject matter expertise and the insights gained once you are effective in the role.

The main duties of the role will include:

• Engagement with customers and end-users, to assist with the generation of requirements.
• Providing technical expertise on our range of mission systems.
• Coordinating the configuration design of our systems, tailored to specific customers’ requirements.
• Ensuring the users’ needs are satisfied by our systems.
• Providing subject matter expert advice and feedback into our Lincoln-based team to influence the development of future products.
• Supporting field support to customers through regular on-site visits, provision of ad-hoc technical support and delivery of training and advice.
• Development of new business opportunities with customers both within the UK and overseas.

The Person
We are looking for a proactive, versatile, confident individual with excellent interpersonal skills, who will relish the opportunity to spend time working closely with our customers.  You will have proven military aircrew experience and have ideally undertaken aircrew-oriented instructional roles.  A keen interest in the mission systems sector is a must and you will be comfortable working with a range of IT systems.  

Although based in the Company Offices in Lincoln, the role will involve periodic visits to customer sites around the UK.

Qualifications, Skills and Experience
We require a proactive individual with relevant and recent knowledge and experience of providing solutions aligned to the role requirements defined above. 
Evidence of the following would be considered essential:
•    A suitably qualified and experienced subject matter expert.
•    Have been UK Aircrew (Pilot qualification highly desirable).
•    Fixed Wing or Rotary Wing operationally qualified.
•    Possess exceptional communication skills.
•    Strong IT user skills.
•    Be willing to embrace the Inzpire work ethic of loyalty, flexibility and consistently delivering above and beyond our customer’s expectations.

Evidence (including qualifications or certifications) of any of the following would be considered desirable:
•    Current UK instructional qualification (e.g. Defence Train the Trainer (Fly) or equivalent).
•    Recent operational experience.
•    Experience in a customer support role.
•    Experience of translating user requirements into tangible deliverables.
•    Experience of working closely with system end users to understand and solve problems.
•    Experience of requirements management.
•    Higher education in STEM subject(s).
•    Expert-level user IT skills.
•    Exposure to system design concepts.
•    Experience of avionic operational management.
 

Due to the nature of elements of the role, the successful applicant must be a UK National and may be required to successfully complete National Security Vetting which may require criminal record, security service and credit reference checks; qualification will also normally require a minimum UK residency of at least 5 years.

The Company

We are a highly innovative and rapidly growing defence and technology company that design, develop, and deliver some of the world’s most advanced defence related training, products, and services.

We were recently crowned Employer of the Year at the British Ex-Forces in Business Awards 2023. We have been listed as one of the ‘100 Best Large Companies to Work For’ in the UK and Midlands by Best Companies several times as well as achieving ‘Best Companies 3 Star Accreditation’ and a rating of ‘world-class’ for our employee engagement on a number of occasions.  We are also proud to have been honoured with two Queen’s Awards for Enterprise in Innovation, for our next-generation GECO military mission planning system.

As part of a unique and specialist defence company, our friendly team consists of experienced and highly capable individuals, working together with a mature ‘can do’ work ethic. Our central business functions are located in an easily accessible, bright and modern head office to the west of Lincoln, alongside our mission systems team, while the majority of our operational specialists are embedded alongside our Defence customers.

Equal Opportunities

Inzpire are committed to creating an inclusive and respectful environment for current and prospective employees. We recognise that a diverse, talented and highly motivated workforce is pivotal to our continuing success, therefore our selection decisions are based on the merit of the individual, irrespective of their race, colour, religion, gender, age, sexual orientation, marital status, disability or any other characteristic.

We genuinely recognise the benefits of a diverse and inclusive working environment.  We are proud to be a Disability Confident Committed Employer, a supportive signatory of the Armed Forces Covenant and a Gold award winner within the Defence Employer Recognition Scheme. We are therefore delighted to offer a guaranteed interview scheme to service leavers, reservists and military spouses or partners (including those of service leavers) who meet all our advertised requirements.