Job Title:  Service Transition Manager

Package:  Competitive Salary + Benefits

Role ID:    SF18541

Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting edge defence technology to ground breaking innovations our mission is to empower and protect lives. Join us as a Service Transition Manager at our Malvern site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.

The Role:
As a Service Transition Manager you will be working in an internal and customer facing role which is responsible for managing the transition of new and changing services and their support for complex programmes and projects.

Day-to-day, you will be working closely with the Head of Tech & Service Operations to ensure that service management and operational requirements are met during project delivery.

Your responsibilities will include:

• Working as a Subject Matter Expert providing Service Design and transition
• Leading on the transition of services and solution into Live Service, as required ensuring service operations is ready to support the service
• Working with Service Design and Transition colleagues, the service desk and technical operations team to ensure service design artefacts are included within the backlog
• Ensuring all aspects of service readiness are completed prior to go live
• Coordinating with project managers, service owners, development and operational teams
• Defining and managing the early life support and the transition plan to BAU ownership

Essential experience of the Service Transition Manager: 

• Significant experience in a Service Transition role within a large complex organisation
• Previous experience driving customer excellence across a complex service portfolio
• The ability to deliver within an AGILE framework with a strong operational understanding of service concepts and techniques
• Previous experience of working across diverse services, products and business
• The ability to analyse data and solve complex problems to ensure risks are minimised and the continuation of the services delivered

Essential qualifications for the Service Delivery Lead:

We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you. 

This role is 37 hours per week based at Malvern and is fully on-site.

Please note DV clearance will be required for this role

Malvern

The Malvern facility is noted for its work in electronic warfare, surveillance and complex system integration, contributing significantly to the UK’s defence capabilities. Developing technologies for military and civilian applications, including sensors, communications and cyber security

Why Join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges. 

As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture. www.qinetiq.com/en/careers/life-at-qinetiq

Our Benefits

• Matched contribution pension scheme, with life assurance
• Generous holiday allowance, with the option to purchase additional days
• Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
• Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
• We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
• Volunteering Opportunities - helping charities and local community

Our Recruitment Process:

We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels value, heard and supported.  If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments.

Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which mean factors such as nationality or previous nationalities may affect the roles that you can be employed in.

Please note that all applicants for this role must be willing to go through DV Clearance.

UKSV National Security Vetting Solution: guidance for applicants - GOV.UK (www.gov.uk)