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Title:  IT Support Officer

Location: 

Nowra, New South Wales, Australia

Role Type:  Permanent Full Time

QinetiQ employs more than 8500 people in more than 50 locations around the world, offering our customers premier expertise in advice, services and creative technology-based products.

 

QinetiQ Australia, part of the global QinetiQ group, provides technological and scientific expertise to help customers protect and advance their vital interests. As an innovative science and technology company, we help solve some of our customers' most challenging problems. Our determination to deliver and improve today and anticipate and shape tomorrow, makes QinetiQ a very exciting, rewarding and respected place to work and learn.

Due to substantial growth of the QinetiQ business, QinetiQ’s IT organisation is evolving to provide the technology and IT services that will underpin QinetiQ’s future global strategy and ambitions.  As such, we are excited to announce we are now accepting applications for an energetic IT Support Officer, with a can do attitude, to join our Client Services team based in Nowra, NSW.

 

As part of QinetiQ’s IT group, you will focus on providing 1st, 2nd and where capable 3rd level technical IT support to QinetiQ staff.

 

As an IT Support Officer, you will be accountable for:

  • Troubleshooting and resolving assigned incidents or service requests whilst ensuring prompt professional service
  • Undertaking day-to-day administrative duties such as,
    • Account management;
    • File & Print Services Management;
    • Client setup, configuration and support;
    • Installation, configuration and support of corporate and enterprise wide support tools, systems, applications and technologies;
    • Maintain appropriate registers for the management of ICT assets; and
    • Stock management, etc.

 

  • Maintaining, updating and creating operational, support, knowledge base and end user documentation
  • Working, communicating and cross-skilling with other members of the Client Services team and where appropriate with the greater QinetiQ IT group
  • Actively participating in regular operational meetings

 

To be successful in the role of IT Support Officer you will need to bring with you:

  • Experience is a similar IT Support/Administrator role
  • Strong focus and commitment to customer service
  • Positive and enthusiastic attitude.
  • Excellent problem solving skills
  • Good all-round IT technical skills with a working knowledge of technologies such as, Microsoft Active Directory, Microsoft Windows 10/11 and basic Networking Fundamentals
  • Be self-motivated with an ability to work independently
  • Knowledge and understanding of ITIL principles, would be advantageous

 

Whilst not essential, a tertiary qualification in computer science or information technology would be advantageous.

 

Candidates will need to be eligible to obtain an Australian Government Security Clearance.

 

Whilst applications must be made online, confidential enquiries are welcome and may be directed to Roz Byrne, Talent Acquisition Lead via email: rbyrne@qinetiq.com.au

 

Applications will close 3rd January 2025

 

Looking for an Employer with Benefits?

 

At QinetiQ, our competitive remuneration and benefits package supports your evolving needs throughout your career. You’ll share in the company’s success, and be rewarded for your own. We’ll invest in your professional development and provide an inclusive environment for you to succeed.

 

Some of our benefits include:

  • Individual professional development fund
  • Flexible work
  • Purchased leave program and loyalty leave
  • Up to 18 weeks paid parental leave
  • Annual incentive scheme
  • Complimentary salary continuance insurance
  • Annual volunteering leave with Operation Give Back
  • Relaxed dress code

 

 

A full list of our employee benefits and further information can be found here: 

https://www.qinetiq.com/en-au/careers/benefits

 

 

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As the defence industry in Australia grows, it is an exciting time to join QinetiQ. What the company looks like today will be different to that of tomorrow as we navigate an ever changing world. To innovate for our customers' advantage we value the need for diversity of thought in everything we do. We provide a flexible and inclusive environment where our people can bring their whole selves to work, meaningfully contribute and have equal opportunity to succeed. We actively seek applications from people who come from diverse backgrounds and experiences. Aligned with our Diversity and Inclusion Strategy and Reconciliation Action Plan, we also encourage applications from women, veterans and First Nations people. 

 

QinetiQ conducts pre-employment screening, including but not limited to identity verification and police checks, for all preferred candidates.

Apply now »