Job Title:  System Support Officer

QinetiQ is a global technology and engineering company that exists to protect lives and secure the future. With more than 8,000 employees worldwide - including 800+ here in Australia - we deliver mission-critical services and systems to Defence, national security, and essential industry.

Following a strategic redesign, we’ve sharpened our focus and are investing in the future - starting with the people who will help shape it.

If you're driven by purpose, passionate about solving complex problems, and ready to make a real impact - there’s never been a better time to join us.

With a presence in the United Kingdom, United States, Australia, Canada and Germany, we bring global expertise to local challenges, helping build Australia’s sovereign industrial capability for the future.

QinetiQ’s IT organisation is evolving to provide the advanced technology and IT services that underpin QinetiQ’s future global strategy and ambitions. As such, we are excited to announce we are now accepting applications for an energetic Systems Support Officer, with a can-do attitude, to join QinetiQ’s IT family with flexibility to be based in either Nowra, Canberra, Adelaide, or Melbourne

Reporting to the Infrastructure & Platforms Manager the Systems Support Officer will actively coordinate the front-line support queues ensuring support incidents and requests are appropriately assigned and actioned.

In addition, the successful candidate will participate, work, and contribute to larger IT projects and programmes.

The Systems Support Officer will be accountable for:

• Coordinating the support queues, ensuring all incidents/requests are assigned in a timely and professional manner
• Troubleshooting and resolving assigned incidents or service requests whilst ensuring prompt professional service
• Undertaking day-to-day administrative duties, such as:

• • Account management.
  • File & Print Services Management.
  • Client setup, configuration, and support.
  • Installation, configuration and support of corporate and enterprise-wide support tools, systems, applications, and technologies.
  • Maintenance of IT system registers for the management of ICT assets.
  • Stock management

• Maintaining, updating, and creating operational support, knowledgebase, and end user documentation
• Working, communicating and cross-skilling with other members of the Infrastructure & Platforms team and where appropriate with the greater QinetiQ IT group

To be successful in the role of Systems Support Officer you will need to bring with you:

• Experience within an IT Service Desk environment or similar
• Strong focus, and commitment to customer service.
• Knowledge/understanding of ITIL principles

• Working knowledge of technologies, such as:

• • Microsoft Active Directory/Entra.
  • M365/Azure platforms and systems.
  • Microsoft Windows 11.
  • Microsoft Office 365 Suite; and MS Teams
  • Basic network fundamentals such as TCP/IP, DHCP, DNS

• Experience in supporting laptop, workstation, printing, telephony, and video conferencing technologies
• Experience with security and application patching
• Excellent problem-solving skills.

• One or more technology certifications, such as those associated with Microsoft or ITIL, ITILv4 Foundations, Microsoft Certified IT Professional, Microsoft 365 Fundamentals, CompTIA+, etc.

Whilst not essential, a tertiary qualification in Computer Science or Information Technology would be advantageous.

Candidates will need to be eligible to obtain an Australian Government Security Clearance. 

Whilst applications must be made online, confidential enquiries are welcome and may be directed to Roz Byrne, People Partner - TA via email: rbyrne@qinetiq.com.au

Looking for an Employer with Benefits?

At QinetiQ, our competitive remuneration and benefits package supports your evolving needs throughout your career. You’ll share in the company’s success, and be rewarded for your own. We’ll invest in your professional development and provide an inclusive environment for you to succeed.

Some of our benefits include:

• Access to Linked In Learning
• Flexible work
• Purchased leave program and loyalty leave
• Annual incentive scheme
• Complimentary salary continuance insurance
• Annual volunteering leave with Operation Give Back
• Relaxed dress code
• Up to 18 weeks paid parental leave

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Applications close Friday, 24th April 2026.

As the defence industry in Australia grows, it is an exciting time to join QinetiQ. What the company looks like today will be different to that of tomorrow as we navigate an ever changing world. To innovate for our customers' advantage we value the need for diversity of thought in everything we do. We provide a flexible and inclusive environment where our people can bring their whole selves to work, meaningfully contribute and have equal opportunity to succeed. We actively seek applications from people who come from diverse backgrounds and experiences. Aligned with our Diversity and Inclusion Strategy and Reconciliation Action Plan, we also encourage applications from women, veterans and First Nations people. 

QinetiQ conducts pre-employment screening, including but not limited to identity verification and police checks, for all preferred candidates.