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Senior IT Field Services Engineer

Date: 02-Jun-2022

Location: Farnborough, England, GB

Company: QinetiQ

Key Accountabilities

  1. Manage and Maintain Management systems on a day-to-day basis.
  2. General housekeeping, develop and enhance the management applications.
  3. Tailoring systems by tailoring and reducing alerts /events / logging.
  4. Monitor the automatic alerts generated, resolving issues, undertaking initial investigation to understand and explain the issue clearly
  5. Creating tickets for engineers to undertake further investigation.
  6. Diagnose the cause of the issue in order to identify the most appropriate fix
  7. Generating usage reporting, detecting any issues and following, perform clean ups.
  8. Prioritise issues in order of importance and impact.
  9. Maintenance scheduling, managing and checking for patches and reporting recommended patches for management applications and infrastructure
  10. Network and Server updates, assist with firmware updates on servers, firewalls and switches.
  11. Liaise with 3rd party providers
  12. Escalate complex issues, within the timeframes required, giving a full explanation of resolutions attempted


Key Capabilities/Knowledge

  1. Pro-active and self motivated.
  2. To deliver a high quality business service working autonomously within defined procedures and may co-ordinate the activities of others. 
  3. To resolve more complex queries based on analysis of knowledge and experiences of processes and services and be able to escalate where necessary issues to the relevant subject matter expert.
  4. To understand and deliver the correct communication style appropriate to all stakeholders and situations.
  5. To identify and lead continuous improvement activities relevant to processes within their role.
  6. To support resilience across Business Services and learn new skills as identified by the Team Leader.


Why join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

You’ll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in an diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Read more about our diverse and inclusive workplace culture here.  

Joining QinetiQ offers you an opportunity to work on a broad range of interesting defence-based projects with vast career progression across a global organisation in addition to competitive personal and professional benefits.  You’ll receive a highly competitive salary and benefits package: our basic salaries are very attractive as we constantly review what’s happening in the market. The range of benefits that we offer include, adaptive and flexible working, generous holiday entitlements, Health Cash Plan, Private Medical Insurance and Dental Insurance and much more. 


About QinetiQ

As a company of over 6,000 dedicated professionals, we are a world-centre of excellence in research and development and act as a catalyst for fast-track innovation, offering outstanding experimentation facilities, and technical, engineering and scientific expertise. QinetiQ is made up of dedicated experts in defence, aerospace, security and related markets, all working together to explore new ways of protecting what matters most. Being part of QinetiQ means being central to the safety and security of the world around us. Partnering with our customers, we help to save lives; reduce risks to society; and maintain the global infrastructure on which we all depend. Come and find out how you can play a role.

Please note that many roles in QinetiQ are subject to national security vetting. Applicants that already hold the appropriate level of vetting may be able to transfer it upon appointment, subject to approval. A number of roles are also subject to restrictions on access to information that mean factors such as nationality, previous nationalities held and the country in which you were born may have an effect on the roles that you can be employed in.