Change Manager - Service Consultancy

Job Title:                     Change Manager - Service Consultancy

Location:                     Lincoln - Fully Onsite

Package:                      Highly Competitive Salary + Benefits Package

Role Type:                   Permanent

Role ID:                       SF16823

Be part of the QinetiQ journey. Join us as a Change Manager at our Lincoln site (RAF Waddington based) where you will have the opportunity to work with cutting-edge technology and many of the industry’s most brilliant minds.  Please note this role is permanently based on site 5 days a week. 

The role

QinetiQ are looking for a Change Manager (level 2) to join a team based at RAF Waddington, Lincolnshire. The ideal candidate will be responsible for overseeing and managing the day to day implementation and management of the change management process, ensuring that changes to the IT infrastructure and services are executed smoothly, minimising disruptions and adhering to ITIL best practice.

 Day-to-day within the Change Manager Role:

• Manage the use of standard methods and procedures for efficient handling, prioritisation, scheduling, authorisation and deployment of changes and releases in alignment with ITIL best practice.
• Collaborate with stakeholders to assess the impact of risks associated with proposed changes.
• Maintenance and communication of the Forward Schedule of Change and projected planned service outages, highlighting scheduling conflict.
• Initiate and manage procurement activities in support of change implementation.
• Ensuring that all changes to Configuration Items are recorded as part of the change process.
• Managing the review of completed changes before they are closed.
• Provision of Post Implementation Review/Reports on failed/Major Changes.
• Initiate and implement process improvement from insight from process performance measures and end user feedback through the Continuous Service Improvement (CSI) process.
• Basic technical understanding and working knowledge of technologies such as Active Directory, Windows 10/11, basic network fundamentals, collaboration technologies and system monitoring and reporting technologies

As part of the wider Service Consultancy Team further opportunities to support within customer facing teams, stakeholders and internal business IDT’s. Development opportunities within both service consultancy and service operations enabling development of management skills and SME specific practices and processes (ITIL 4 and SAFe Agile).

• Production of artefact for input into bid responses and proposals.
• Provide input into customer and business requirements and definitions of appropriate support models, with associated costs.
• Working with Senior consultant engaging with stakeholders to ensure value and benefits are recognised and understood
• Has the ability to work independently and can resolve issues with minimal guidance.
• Work with SD&T (Service Design and Transition) colleagues, to help ensure that Service Design Packages and Service Transition Activities are documented and approved at the appropriate points within the capability delivery.

Qualifications:

As a minimum Knowledge of ITIL 4 (Foundation).

Change enablement Practice or Practical Change Manager Experience.

Experience of ITSM Service Desk and tooling.

Please note that all applicants must be eligible for SC clearance, as a minimum.

UKSV National Security Vetting Solution: guidance for applicants - GOV.UK (www.gov.uk)

Our Benefits

• Adaptive and flexible working
• Generous holiday allowance
• Health Cash Plan, Private Medical Insurance and Dental Insurance
• Matched contribution pension scheme, with life assurance
• Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more.
• Holiday Trading is a benefit that allows most employees to buy up to 5 days’ additional leave.
• We are proud to support the Armed Forces community by honouring the Armed Forces Covenant.
• Payroll Giving and Volunteering - helping charities and local community.

Our volunteering programme enables our people to use their professional skills to make a positive difference in our local communities, for example STEM (Science, Technology, Engineering and Maths) ambassador days in schools. We support a number of charities that are important to our people, including those which help the defence community.

Application Guidance

If you have a disability or need any reasonable adjustments during the application and selection stages, please contact your regional recruiting team in strictest confidence. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.

Why Join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

You’ll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in an= diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture.

About QinetiQ

As a company of thousands of dedicated professionals, we are a world-centre of excellence in research and development and act as a catalyst for fast-track innovation, offering outstanding experimentation facilities, and technical, engineering and scientific expertise. QinetiQ is made up of dedicated experts in defence, aerospace, security and related markets, all working together to explore new ways of protecting what matters most. Being part of QinetiQ means being central to the safety and security of the world around us. Partnering with our customers, we help to save lives; reduce risks to society; and maintain the global infrastructure on which we all depend. Come and find out how you can play a role.

Security

Please note that many roles in QinetiQ are subject to national security vetting. Applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment, subject to approval. A number of roles are also subject to restrictions on access to information, which mean factors such as nationality, previous nationalities held and the country in which you were born may affect the roles that you can be employed in.

Why join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

You’ll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in an diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Read more about our diverse and inclusive workplace culture here.  

Joining QinetiQ offers you an opportunity to work on a broad range of interesting defence-based projects with vast career progression across a global organisation in addition to competitive personal and professional benefits.  You’ll receive a highly competitive salary and benefits package: our basic salaries are very attractive as we constantly review what’s happening in the market. The range of benefits that we offer include, adaptive and flexible working, generous holiday entitlements, Health Cash Plan, Private Medical Insurance and Dental Insurance and much more. 

About QinetiQ

As a company of over 6,000 dedicated professionals, we are a world-centre of excellence in research and development and act as a catalyst for fast-track innovation, offering outstanding experimentation facilities, and technical, engineering and scientific expertise. QinetiQ is made up of dedicated experts in defence, aerospace, security and related markets, all working together to explore new ways of protecting what matters most. Being part of QinetiQ means being central to the safety and security of the world around us. Partnering with our customers, we help to save lives; reduce risks to society; and maintain the global infrastructure on which we all depend. Come and find out how you can play a role.

Please note that many roles in QinetiQ are subject to national security vetting. Applicants that already hold the appropriate level of vetting may be able to transfer it upon appointment, subject to approval. A number of roles are also subject to restrictions on access to information that mean factors such as nationality, previous nationalities held and the country in which you were born may have an effect on the roles that you can be employed in.